FAQ
Shipping | Sizing | Order | Return | Payment | Offers | Out of stock | Customization | Store Credit | Loyalty Program | Fabric Care | Get in Touch
Sizing
Could you please share the ready garment measurements (chest, waist, hip, length, bicep, sleeve length, neck depth, arm hole)?
We would recommend scanning through our size chart on the product page as a first line of action.
This should help you pick the right size.
If you’re still unsure, request you to message us on our WhatsApp click here - please specify styles you are looking to purchase and your body measurements in the message, so our team can assist you.
What does S/M; L/XL mean? and how to chose in this case
Garments that have a more relaxed and comfortable fit can be worn by, for example, both an S & M or M & L .
We suggest you should size down. If you normally wear a size S, opt for XS/S; if you wear size M, opt for S/M and so on. The idea is to wear a garment that is easy and relaxed.
What are the sizes you generally offer?
We currently have sizes ranging from XS to XL.
Do you leave margins?
Yes, We do leave 0.5 margins for most of the garments
Do you offer alterations and/or customize?
Yes, we do for an extra charge for our premium clients only.
Shipping
What is your lead time?
Our usual dispatch lead time is 2-5 working days from the date of receiving an order.
At Western Era, we follow a smart inventory system and most of the garments to order. This ensures zero inventory pile-up. We work Monday through Saturday and are closed on Sunday.
I want an expedited delivery.
We do take up early delivery requests from our customers.
We would suggest you to WhatsApp us or message us on Instagram to check the feasibility prior to placing your order with us as early deliveries are subject to immediate availability of fabric, production bandwidth, priority shipping availability to your pin code etc.
What is my order status?
All orders are dispatched in 5-7 working days from the date of receiving an order.
You will receive an email notification once the shipment has left our studio along with the tracking details.
Please be assured that we will try our absolute best to ensure the order reaches you at the earliest. In case of any delays, our customer service will notify you accordingly.
Which couriers do you use?
We use Delhivery mainly for all our domestic shipments.
What is the cost of shipping?
We offer free shipping pan India on prepaid order, and for COD an additional 100 INR is charged.
The tracking says my order has been delivered but I haven't received it.
This is a rare occurrence and has never happened before.
Since we use external courier partners we will need to check with the courier partner to understand what has happened.
We would suggest message us on Whatsapp or Instagram and we’ll help sort this for you.